Does anyone have experience with Travel Insured travel insurance?

Travel Insurance Spotlight: Experiences with Travel Insured (TI)

We’re in the process of selecting a travel insurance plan for an upcoming trip and are considering Travel Insured, after a recommendation from our travel agent.

For those who have used Travel Insured in the past, what was your experience? I’m especially interested in claims handling. Please share the good, the bad, and the ugly — firsthand insights, whether positive or negative.